Privacy Policy

Last updated: October 2026

DW Plumbing ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it.

Who we are

DW Plumbing is a plumbing business based in Cricklade, Wiltshire. If you have any questions about this policy or your data, contact us at hello@dw-plumbing.co.uk or call 07872 069 918.

Information we collect

Your name, phone number, email address and postal address or town

Details of the plumbing work or enquiry you contact us about

Records of our correspondence, quotes and completed work

Basic technical information when you use our website (such as your IP address and pages visited)

How we use your information

To respond to your enquiry and provide quotes

To carry out and manage the work you've asked us to do

To keep records for warranty, guarantee and accounting purposes

To improve our service and, where you've agreed, to send you relevant updates

Sharing your information

We do not sell your personal information. We only share it where necessary to deliver our service (for example with trusted suppliers or sub-contractors) or where required by law.

How long we keep it

We keep your information only as long as needed for the purposes above and to meet our legal and accounting obligations.

Your rights

Under data protection law you have the right to access, correct or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact us using the details above.

Cookies

Our website may use basic cookies to function correctly and understand how visitors use the site. You can control cookies through your browser settings.